JOB TITLE: Lift Operations Night Supervisor
DEPARTMENT: Lift Operations
CLASSIFICATIONS: Full Time/Seasonal
UPDATED: August 2017
Assists the Lift Manager in insuring the safe and efficient operation of the ski lifts in accordance with Specific Operating Instructions of each lift and A.N.S.I. B77 Code. Responsible for the professional appearance and interaction of lift crews with guests.
Help Lift Manager evaluate Section Chiefs, Chair Foreman and Operators. Evaluate crew with assistance of Chair Foreman and Section Chiefs. Responsible for consistent disciplinary action up to and including termination. Communicate intentions with Lift Manager before action. Provide assistance to other departments when needed. Conform to the established company grooming standards and supervise these standards within the department. Performs other duties as required by Lift Operations Manager.
SKI AND SNOWBOARD REQUIREMENTS:
If you plan on riding or skiing on the clock your gear must pass a function test.
1. Smile and greet customers, be helpful, knowledgeable and approachable
2. Provide unparalleled customer service
3. Have a clean and professional appearance
4. Wear uniform and nametag
5. Enforce our policies in a friendly and educational manner
1. Provide support and guidance.
2. Assist leaders to see change as an opportunity
3. Guide employees to deal with situations proactively rather than reactively
4. Communicate clearly
5. Respect each other and everyone
6. Give positive recognition, for every negative give 3 positives
1. Timely, safe, honest, responsible and professional
2. Follow Company Policies
3. Lend an extra hand, stay busy, and take pride in your work
4. Lead by example
5. Practice empathetic listening and unbiased support
6. Maintain Confidentiality
7. Be consistent
1. Be positive and energetic
2. Be fair and professional
3. Practice empathy
4. Be dependable and flexible
1. Use common sense and be observant
2. Communicate and educate
3. Know the code
While performing the duties of this job, the employee is regularly required to walk, stand, kneel, bend, crouch, crawl, sit, stoop, balance, ski and/or snowboard, climb and hike in and over steep, winter terrain. The employee will reach with hands and arms to manipulate small items with gloved hands; operate a manual shovel; swing and carry hand tools, equipment, and personal supplies. The employee may regularly lift up to 40 pounds alone and may occasionally lift up to 75 pounds with assistance. The employee may be exposed to fumes or airborne particles; and inclement weather and mountain environmental conditions. Specific vision abilities required by this position include close vision, peripheral vision, depth perceptions, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to cold, wet and/or humid conditions; moving mechanical parts; high, precarious places and vibration. The noise level is usually loud; the employee is regularly exposed to high volume power tools and machinery.
This is a Winter Resort Area. It requires that work venues are varied and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom of the area and some are semi-remote and can only be reached by traveling via chairlift(s), skis, snowboard, or snowmobile. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned by the Lift Operations Manager or Director of Operations.