Lift Operations Night Supervisor

US-WA-Leavenworth
1 month ago
Department
LIFT OPERATIONS
Position Season
Winter
Shifts
Night
Job Type
Full-Time

Position Overview

JOB TITLE: Lift Operations Night Supervisor 
DEPARTMENT: Lift Operations 
CLASSIFICATIONS: Full Time/Seasonal 
UPDATED: August 2017
 

SUMMARY

 
Assists the Lift Manager in insuring the safe and efficient operation of the ski lifts in accordance with Specific Operating Instructions of each lift and A.N.S.I. B77 Code. Responsible for the professional appearance and interaction of lift crews with guests. 

JOB QUALIFICATIONS:

  • Ability to work in adverse weather conditions
  • Complete knowledge of chair lift operations and set-up
  • Familiar with A.N.S.I. B77 AND B77.1 Code
  • Knowledge of proper changover from electric to auxiliary power and back to electric
  • All qualifications of a Lift Operator/Chair Foreman/Section Chief
  • A positive and professional attitude
  • Must be a team player
  • Ability to work with little or no supervision
  • Strong interpersonal and communication skills
  • Knowledge of Stevens Pass policy and procedure and the ability to ensure all are followed at all times
  • Ability to motivate others to perform duties with a positive attitude and minimal training in a difficult work environment
  • Experience in Microsoft Office Business Products including Outlook, Word, and Excel
  • Ability to assist in training new employees
  • Ability to ski or snowboard in a safe controlled manner, adhering to and informing others of the Skiers and Riders Responsibility Code
  • Previous supervising experience
  • Ability to perform strenuous physical activities for extended periods of time

JOB DUTIES:

  • Supervise and ensure proper loading of chairs, and ramp maintenance
  • Ensure lifts are staffed and operated in a safe manner
  • Assist with hiring, training, and staff scheduling
  • Ensure employees have knowledge of and follow company policies and meet company expectations. I.E. grooming, attitude, proper uniform, attendance and take disciplinary actions when necessary.
  • Oversee the daily opening and closing procedures
  • Maintain training throughout the season
  • Maintain good working relationships with maintenance and grooming crews
  • Move supplies and equipment as needed
  • Operate lifts and perform snow removal
  • Supervise 50+ people
  • Handle guests concerns and complaints
  • Participate in all hiring, disciplinary actions, reinforcement strategies, employee evaluations, terminations, and related departmental functions
  • Supervise the operation of all Lift Operations Department.
  • Set a positive and professional example for all employees to follow
  • Complete daily reports including incident forms

 
OTHER FUNCTIONS:


Help Lift Manager evaluate Section Chiefs, Chair Foreman and Operators. Evaluate crew with assistance of Chair Foreman and Section Chiefs. Responsible for consistent disciplinary action up to and including termination. Communicate intentions with Lift Manager before action. Provide assistance to other departments when needed. Conform to the established company grooming standards and supervise these standards within the department. Performs other duties as required by Lift Operations Manager. 

SKI AND SNOWBOARD REQUIREMENTS: 

If you plan on riding or skiing on the clock your gear must pass a function test.


EXPECTATIONS: 

Customer Service 
1. Smile and greet customers, be helpful, knowledgeable and approachable 
2. Provide unparalleled customer service 
3. Have a clean and professional appearance 
4. Wear uniform and nametag 
5. Enforce our policies in a friendly and educational manner 

Employee Relations 
1. Provide support and guidance. 
2. Assist leaders to see change as an opportunity 
3. Guide employees to deal with situations proactively rather than reactively 
4. Communicate clearly 
5. Respect each other and everyone 
6. Give positive recognition, for every negative give 3 positives 

Work Ethic 
1. Timely, safe, honest, responsible and professional 
2. Follow Company Policies 
3. Lend an extra hand, stay busy, and take pride in your work 
4. Lead by example 
5. Practice empathetic listening and unbiased support 
6. Maintain Confidentiality 
7. Be consistent 

Attitude 
1. Be positive and energetic 
2. Be fair and professional 
3. Practice empathy 
4. Be dependable and flexible 

Safety 
1. Use common sense and be observant 
2. Communicate and educate 
3. Know the code

 

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is regularly required to walk, stand, kneel, bend, crouch, crawl, sit, stoop, balance, ski and/or snowboard, climb and hike in and over steep, winter terrain. The employee will reach with hands and arms to manipulate small items with gloved hands; operate a manual shovel; swing and carry hand tools, equipment, and personal supplies. The employee may regularly lift up to 40 pounds alone and may occasionally lift up to 75 pounds with assistance. The employee may be exposed to fumes or airborne particles; and inclement weather and mountain environmental conditions. Specific vision abilities required by this position include close vision, peripheral vision, depth perceptions, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to cold, wet and/or humid conditions; moving mechanical parts; high, precarious places and vibration. The noise level is usually loud; the employee is regularly exposed to high volume power tools and machinery.

This is a Winter Resort Area. It requires that work venues are varied and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom of the area and some are semi-remote and can only be reached by traveling via chairlift(s), skis, snowboard, or snowmobile. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned by the Lift Operations Manager or Director of Operations.

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