Job Title: Repair Technician
Department: Rental Tech Center
Reports to: Rental Repair Supervisor or Manager
Status: Seasonal Hourly
Repair, tune, adjust and dispatch winter sport equipment, receives cash from customers or employees for goods or services.
First and foremost all of the guests and employees here at Stevens Pass are here TO HAVE FUN!! It is our goal to make sure that the crew in our shop is a big part of the overall fun at Stevens Pass. We have the opportunity to share the fun together as a tight, efficient crew while providing exceptional service to our guests. Must be comfortable with the changing dynamics of a seasonal business.
Essential Duties and Responsibilities
Repair technicians are expected to provide exceptional guest service. It is the responsibility of the Repair Technician to consistently greet the guest, use their name, confirm their needs, check for understanding, give direction, hustle, thank and encourage the guest to come back. Repair Techs are also responsible for properly inspecting, repairing, tuning, adjusting, and or dispatching gear (boots, skis, snowboards, bindings, poles), and completing workshop forms while following shop and manufacturers’ policies and procedures.
Repair Technicians will also be asked to take part in daily meetings, daily equipment maintenance, daily shop upkeep and maintenance, inventory, data entry, special projects, locating lost/missing equipment and training programs. Other duties may be assigned.
Be knowledgeable about the ski area, rental shop, and products and services available and the product and equipment you are providing for the guest.
Show up to work on time and in uniform, remain at assigned station or area, unless otherwise directed, or excused.
Provide a positive attitude towards the workplace, co-workers and guests.
Communicate with co-workers, supervisors, and managers effectively regarding personal/work issues.
Able to work unsupervised in a manner that is professional and consistent with department policy and procedure.
Detail oriented, ensuring that all steps are taken to ensure the safety of the guest by properly completing and handling paperwork and equipment.
Ensure that duties/projects/tasks are completed in a timely and accurate manner.
Possess the ability to use good judgment when dealing with customer service situations and scenarios that are not clearly defined by department policy and procedure.
Able to work safely in a shop environment following all company policies regarding tools, machines, and general shop safety.
Respond enthusiastically when asked to help out in other areas.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals and properly use all PPE. Must possess the ability to speak effectively before groups of customers or employees. Must possess the ability to effectively use and understand binding adjustment/release values charts. Must possess the ability to apply common sense understanding to carry out instructions furnished in oral, written, or verbal form.
Repair Tech. 1
Must have a general knowledge of department’s offerings (repair services, rental and lesson products, hard goods retail and boot fitting services) and ski area (restrooms, drinking fountains, restaurants, administration offices, Daisy chairlift, ski check, tool benches). Must be able to receive and assess ski and snowboard equipment providing honest, correct assessment to the guest and suggest the appropriate service. Must know prices of basic parts and services. Must meet or exceed Rental Tech 1 requirements. Must be able to troubleshoot and repair all snowboard bindings. Must know where to find safety information, SOP’s, and general guest information. Must be certified and able to adjust and dispatch binding adjustments for at least 3 ski binding manufacturers. Must understand the basics of ski and snowboard boot fitting. Must know where to find shop tools, placement of work to be done/picked up, dispatch procedures, prioritization of projects, cash register use and procedures. Must be familiar with basic waxing techniques and wax selection for various temperature ranges and snow conditions.
Repair Tech. 2
In addition to meeting or exceeding Repair Tech.1 qualifications, Repair Tech must have level 1 qualifications in at least 2 other areas (Cashier 1, Rental Tech.1, Demo Tech.1, Boot Fitter 1, Hard Goods Associate). Must be able to properly adjust, test and dispatch ‘alpine boot only’ rentals and clock rider inspections. Must be able to mount, adjust and dispatch telemark equipment. Must be able to properly perform routine ski/snowboard maintenance and post accident inspections. Must be certified and able to properly mount, adjust, troubleshoot, test and dispatch alpine ski bindings from all manufacturers. Must be able to tune skis and snowboards properly and safely utilizing tuning machines and tools while understanding various stone structures, edge bevels and side bevels. Must be able to participate in ongoing training and guidance for Repair tech. 1 employees.
Repair Tech. 3
In addition to meeting or exceeding Repair Tech 1 and Repair Tech 2 qualifications, Repair Tech 3 must have level 2 qualifications in at least 2 other areas (Cashier 2, Rental Tech.2, Demo Tech.2, Boot Fitter 2). A minimum of 2 years of manufacturer certified, professional experience is required. Must be able to troubleshoot ski and snowboard systems of all types. Must have experience and skill in the proper techniques for edge replacement, delamination repair, hand tuning, and base welding. Must be able to participate in ongoing training and guidance for Repair tech. 1 and 2 employees.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to use hand tools, type, reach with hands or arms; and talk and hear. The employee is frequently required to walk, bend, or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee is frequently exposed to outside weather conditions.