• Food and Beverage Front of the House Manager

    Job Location US-WA-Leavenworth
    Posted Date 3 months ago(7/27/2018 12:28 PM)
    Department
    FOOD & BEVERAGE SERVICES
    Position Season
    Year Round
    Shifts
    All Shifts
    Job Type
    Full-Time
  • Position Overview

    POSITION:                            Food and Beverage Front of the House Manager
    REPORTS TO:                     Executive chef
    STATUS:                               10 month position
    STAFF SUPERVISED:       Approximately 75 staff


     


    JOB SUMMARY
    Responsible for the all aspects of the business and daily operations for the lounges and quick serve operations in the Granite Peaks, Tye Creek, and Pacific Crest Lodges. Lead and guide these operations to provide quality guest service and employee experience while meeting budgeted margins. Must see teamwork, employee morale and a positive work environment as a priority. Provide support, direction and assistance to all staff members while helping them maintain a “Fast, Friendly, Flexible and Fun” attitude. Maintain clear and open communication with staff members, all other departments within the resort and the parent company. 

    QUALIFICATIONS/EXPERIENCE



    • A minimum of 5 years food and beverage management experience, in a fast paced, high volume, food and beverage operation. 

    • Possess strong understanding of and apply sound financial techniques, purchasing and personnel management, with an emphasis on training, directing and motivating others.

    • Be highly organized and have an ability to work under pressure. 

    • Be able to work as a team member with management and front line positions

    • Able to be insured to drive company vehicles

    • Have excellent communication skills.

    • Proven leadership skills, planning ability and vision.

    • Problem solver, self-motivated and self-directed.

    • Must be competent in Microsoft office applications, specifically Word and Excel. Conversational Spanish a plus.


     


    RESPONSIBILITIES



    • Monitor all daily operations to ensure that customer service and quality levels are being met.

    • Assist in staff recruitment. Oversee quick serve managers and supervisors

    • Hire and train department managers and supervisors to collaborate in the vision and achievement of goals, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    • Continuously review and implement programs to drive revenue per skier.

    • Maintain clean, well-organized, and well-maintained facilities in compliance with Stevens Pass and Washington State mandated Standards.

    • Ensure the production of the best possible product, attractively presented and efficiently served.

    • Establish the daily operating procedures and oversee their implementation for all food and beverage outlets. 

    • Responsible for the purchase of all products, supplies and small equipment as needed throughout the season via the established Stevens Pass procedures.

    • Authorize payment of bill incurred by department and cost account such bills.

    • Responsible for the planning, coordinating with BOH team, and billing for all banquets in the Lodges.

    • Effectively work with receiving to ensure proper delivery and receipt of all orders for Lodge.

    • Ensure that proper controls are in place with cash handling procedures.

    • Produce inventories, reports and other paperwork as required, in a timely manner.
      Participate in weekly management meetings and other company activities.

    • Handle customer relations and/or employee problems that may arise, making consistent decisions to resolve conflict.


     


    HUMAN RESOURCES MANAGEMENT



    • Staff management is critical to the success of these operations. This manager must have leadership qualities and traits that include: 

    • The ability to listen to employees and understand their concerns and questions from regularly scheduled staff meetings and one and one interactions.

    • Ability to represent the views of staff to management.

    • Ability to represent the views of the company to the employees.

    • Delegate responsibility to supervisors.

    • Motivate employees to perform under challenging conditions.

    • Maintain high staff morale.

    • Develop outline for preseason functions including hiring, training and startup procedures.

    • Hire staff who are qualified and motivated to be at Stevens Pass. 

    • Coordinate the daily and weekly staffing levels for the FOH restaurant and banquet facilities.

    • Conduct constructive employee reviews.

    • Record corrective discussions.

    • Produce staff manual that clearly outlines policies, procedures and expectations of the department, division and company. Update as needed on annual basis.


     


    BUSINESS MANAGEMENT
    An understanding of the business of restaurants, and the seasonal resort environment is critical for this management position. It is the manager’s responsibility to maintain close familiarity with the scope of performance of their operation. The following duties are to be followed:



    • Assist the division director in planning and preparing the operating and capital budgets.

    • Plan, develop and implement goals, objectives and policies for these departments.

    • Daily and weekly examination of revenue, expense, and labor reports. Frequent review with the supervisory staff to maintain their familiarity and stay on target with budget objectives.

    • Assess financial performance and adjust operations to meet or exceed goals.

    • Establish the daily operating procedures and oversee their implementation for all food and beverage outlets within Lodge. 

    • Authorize payment of bill incurred by department and cost account such bills.

    • Effectively work with Building and Grounds to ensure proper delivery and receipt of all orders for Lodge.

    • Ensure that proper controls are in place with cash handling procedures.

    • Produce inventories, reports and other paperwork as required, in a timely manner.

    • Participate in weekly management meetings and other company activities.

    • Handle customer relations and/or employee problems that may arise, making consistent decisions to resolve conflict.

    • Other duties as required by Stevens Pass management.


     


    PERFORMANCE EXPECTATIONS



    • Be knowledgeable about the ski area, all food and beverage services.

    • Show up to work on time and in uniform.

    • Provide a positive attitude towards the workplace, co-workers and guests.

    • Communicate with co-workers, supervisors, and managers effectively regarding personal/work issues.

    • Able to work unsupervised in a manner that is professional and consistent with department policy and procedure.

    • Detail oriented, ensuring that all steps are taken to develop and implement training and development programs.

    • Ensure that duties/projects/tasks are completed in a timely and accurate manner.

    • Ensure FOH and BOH staff are being treated respectfully and professionally.

    • Possess the ability to use good judgment when dealing with customer service situations and scenarios that are not clearly defined by department policy and procedure.

    • Know the Food and Beverage Manager and Supervisor Behavioral Expectations and act according to these guidelines in the workplace.


     


    CERTIFICATES, LICENSES, REGISTRATIONS
    Washington state food handlers permit and Washington state liquor control board class 13 liquor permit. ServSafe Certification within 1 year of hire.


     


    PHYSICAL DEMANDS AND WORK ENVIRONMENT 
    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, extreme cold, and risk of electrical shock. The noise level in the work environment is usually moderate but may be loud on occasion.


     

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